We’re bringing our ability to design, develop, and deliver outstanding engagement solutions to a wider world.
We know it’s a big, complex world out there so at Concert, a Buck company, we like to change how people think and act by refining that complexity. We’re good at it too – providing pensions and employee benefit communications services to over three million employees and plan members.
As the challenges faced by our clients evolve and develop, so must we. As part of the Buck family we can broaden our offering and bring new technologies to bear more quickly – combining our ‘boutique’ style with real scale and our creative drive with best-in-class technical thinking.
We’ve recently welcomed Caburn Hope, a strategic employee communications agency, into the fold. The addition of Caburn Hope complements and amplifies our current capabilities by strengthening our employee communications offering. Our shared approach, providing tech-enabled, personalised solutions, means our new full-service, employee communications practice in the U.K. will have a positive impact across the entire member and employee experience.
We’re still Concert. But with the addition of Caburn Hope – and as part of Buck -- we’re better.
News and insights
Buck acquires leading U.K. strategic employee communications agency Caburn Hope to offer full-service communication capabilities
The addition of Caburn Hope to the Buck family creates one of the most experienced and comprehensive employee communications consultancies in the U.K. market
Read more →How do you identify a vulnerable customer when it comes to financial services?
“A customer who, due to their personal circumstance, is particularly likely to experience financial disadvantage, loss or harm especially when the appropriate level of care isn’t acted upon.”
Read more →How reward technology can help shape benefits for a changing organisation
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Maya Angelou, American poet, memoirist and civil rights activist.
Read more →Buck podcast series – episode four
The fourth episode in Buck’s ‘Talking tomorrow. Today.’ podcast series is now out.
Read more →Spotlight: Our work with clients
Case studies
The RBS Group Pension Fund had a problem!
Fund members could access their records via their administrator’s self-service platform, but feedback was that this wasn’t intuitive, and made it difficult for members to find what they wanted, or to get answers to their questions.
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BT digital strategy
The BTPS has over 450,000 members. Concert provides communications consultancy service and has implemented a new digital strategy to engage the membership. The Trustee felt that members were not sufficiently engaged and so carried out some qualitatative research – which confirmed this suspicion.
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