We’re bringing our ability to design, develop, and deliver outstanding engagement solutions to a wider world.
We know it’s a big, complex world out there so at Concert, a Buck company, we like to change how people think and act by refining that complexity. We’re good at it too – providing pensions and employee benefit communications services to over three million employees and plan members.
As the challenges faced by our clients evolve and develop, so must we. As part of the Buck family we can broaden our offering and bring new technologies to bear more quickly – combining our ‘boutique’ style with real scale and our creative drive with best-in-class technical thinking.
We’ve recently welcomed Caburn Hope, a strategic employee communications agency, into the fold. The addition of Caburn Hope complements and amplifies our current capabilities by strengthening our employee communications offering. Our shared approach, providing tech-enabled, personalised solutions, means our new full-service, employee communications practice in the U.K. will have a positive impact across the entire member and employee experience.
We’re still Concert. But with the addition of Caburn Hope – and as part of Buck -- we’re better.
News and insights
How to use data from your pension scheme to better understand your employees’ changing pre-retirement needs
Baroness Kishwer Falkner, chair of the Equality and Human Rights Commission (EHRC), is concerned about the unequal impact that the coronavirus pandemic may have had on women, who already face inequality in the workplace.
Read more →Taking care of business (associates)
While recently performing a HIPAA operational review for one of my clients (in their role as a sponsor of a group health plan), I asked for copies of their business associate agreements (BAAs). These are the agreements that are put in place to protect both covered entities and the business associate by setting clear expectations for the handling of protected health information (PHI).
Read more →Governance – the gift that keeps on giving
As I was ironing and naming the seemingly never-ending pile of school shirts for my son this week, I was thinking to myself that they were like the gift that just keeps on giving!
Read more →Supporting employees out of lockdown and back into sport
‘Freedom day’ meant different things for different people, and employers can support their staff in adjusting to yet another ‘new normal,’ as dealing with change can create mental health challenges and lead to dips in productivity at work. Many employees will be embracing the opportunity to get back into sport, and this can be encouraged through flexible working and setting up work team and sporting challenges.
Read more →Spotlight: Our work with clients
Case studies
The RBS Group Pension Fund had a problem!
Fund members could access their records via their administrator’s self-service platform, but feedback was that this wasn’t intuitive, and made it difficult for members to find what they wanted, or to get answers to their questions.
Read more →
BT digital strategy
The BTPS has over 450,000 members. Concert provides communications consultancy service and has implemented a new digital strategy to engage the membership. The Trustee felt that members were not sufficiently engaged and so carried out some qualitatative research – which confirmed this suspicion.
Read more →