We’re bringing our ability to design, develop, and deliver outstanding engagement solutions to a wider world.
We know it’s a big, complex world out there so at Concert, a Buck company, we like to change how people think and act by refining that complexity. We’re good at it too – providing pensions and employee benefit communications services to over three million employees and plan members.
As the challenges faced by our clients evolve and develop, so must we. As part of the Buck family we can broaden our offering and bring new technologies to bear more quickly – combining our ‘boutique’ style with real scale and our creative drive with best-in-class technical thinking.
We’ve recently welcomed Caburn Hope, a strategic employee communications agency, into the fold. The addition of Caburn Hope complements and amplifies our current capabilities by strengthening our employee communications offering. Our shared approach, providing tech-enabled, personalised solutions, means our new full-service, employee communications practice in the U.K. will have a positive impact across the entire member and employee experience.
We’re still Concert. But with the addition of Caburn Hope – and as part of Buck -- we’re better.
News and insights
Protect the assets of your employees and their next of kin
Do you know how many of your employees have completed a death benefit nomination form? We find that this is a common engagement issue, with typically low rates of completion. In the event of the death of an employee without a nomination form, delays, complications and the potential for benefits to go to the estate (potentially incurring tax) can all arise. HR teams can take some simple steps to provide employees with peace of mind that their next of kin will be provided for.
Read more →How do you ensure your business leaders understand the importance of purpose?
There is a huge amount of evidence and research that proves the importance of purpose in business. Having a business purpose is essential to ensure your business doesn’t just survive, but thrives.
Read more →How to use data from your pension scheme to better understand your employees’ changing pre-retirement needs
Baroness Kishwer Falkner, chair of the Equality and Human Rights Commission (EHRC), is concerned about the unequal impact that the coronavirus pandemic may have had on women, who already face inequality in the workplace.
Read more →Taking care of business (associates)
While recently performing a HIPAA operational review for one of my clients (in their role as a sponsor of a group health plan), I asked for copies of their business associate agreements (BAAs). These are the agreements that are put in place to protect both covered entities and the business associate by setting clear expectations for the handling of protected health information (PHI).
Read more →Spotlight: Our work with clients
Case studies
The RBS Group Pension Fund had a problem!
Fund members could access their records via their administrator’s self-service platform, but feedback was that this wasn’t intuitive, and made it difficult for members to find what they wanted, or to get answers to their questions.
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BT digital strategy
The BTPS has over 450,000 members. Concert provides communications consultancy service and has implemented a new digital strategy to engage the membership. The Trustee felt that members were not sufficiently engaged and so carried out some qualitatative research – which confirmed this suspicion.
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